SHIPPING, REFUNDS, AND RETURNS
Once your order is placed, we will process and ship your order within 2 business days. In most cases, US orders will be delivered to you within 3-7 business days from the email received with your tracking number. International order delivery times range from 1-4 weeks.
All packages contents that are fragile are bubble wrapped (x2) to ensure that your high quality crystals arrive to you in the condition we shipped it out as.
Although we take great pride in our packaging of your orders, accidents during transit do happen. Whether this be lost, stolen, or damaged packages.
At checkout, we provide you the option below your order total to select Route Package Protection (shipping insurance).
The cost of Route is about 3% of your order total. This will protect your order against loss, theft, or damaged in transit.
If you turn off this option and do not pay for your package to be insured, please understand that we are NOT LIABLE for your package if it's lost, stolen, or damaged upon arrival. By not choosing to insure your package, you take full responsibility of the total loss amount of the item/order.
If you have an issue with your package, please check your email received from Route Package Protection when you completed your order. There will be a link at the bottom where you can file a lost, stolen, or damaged item claim. They will require some answered questions and photo evidence.
If you can't find the email, please visit this direct link: https://claims.route.com
All claims will be initiated/submitted by you. Route will be in contact with you during the entire claims process. They will also provide you the ending outcome on whether your claim is approved (and refunded) or denied.
**We are unable to intervene or get any information regarding your claim. This service is strictly between you & Route.
NO REFUNDS - FOR ANY REASON. Any and all items purchased are final sale. We DO NOT offer refunds or exchanges of product once your order is submitted.
NO RETURNS. Please be sure you are claiming responsibly and are reading all descriptions fully before purchasing any of our crystals.